FAQ 

Help and FAQs

Online Store

Can I amend my order once it has been placed?
It is possible for you to amend your order after it has been placed if it has not already been made and shipped. If you would like to amend your order then please let us know as soon as possible and we will do our best to help. 

Are my details secure?
Yes - our website is very secure. We will take good care of your personal details and won't pass them on to any other companies.

 

Your Order

I'm not sure what size I need? 
The majority of our sustainable artisan clothing is onesize and designed to fit the majority of people fitting sizes 8-14. However, if you are unsure of a particular style or would like any advice, please email lemuel@lemuelmc.com and we will do our best to help.

Why haven't I received an email confirmation for my order?
If you do not receive an order confirmation e-mail within a few hours of placing your order, please contact us to let us know and we will be able to help.

How can I track my order?
Once your order has been shipped, you will receive another confirmation email containing a tracking number. If you do not receive any tracking information, then please get in touch.

Which courier do you use?
We use  Royal Mail as our main courier provider. 

How long does delivery take?
From placing your order, it usually will take up to 2 weeks to make your item, as everything is made to order and we will always aim to dispatch your order within the timescale of 2 weeks. 

Do I need to sign for my order?
Yes, your order will be sent via a 'signed for' service.

 

Returns and Exchanges

Do I have to pay for returns?
Yes - unfortunately we do not offer free returns. Please keep your receipt as proof of sending when returning your order until you have received your refund.

How long do I have to return or exchange?
If you would like to return your order, you have 14 days from the date you received your order to either exchange or request a refund. If you are unable to return your order within 14 days, please inform us of your intentions to return within the 14 days period either by email or telephone and we will accept your return.

 

If you have any other questions or enquiries then please get in touch by email at lemuel@lemuelmc.com

For questions about any of our products, wholesale enquiries or help with placing your order, do not hesitate to contact us:

Email:  lemuel@lemuelmc.com 

© 2019 Lemuel MC

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